1. GENERAL TERMS
The website mogadamcaviar.com is the official online store of the company "ACHILLES MOGADAM" with VAT number 124662251, DOY: KIFISIAS, with the activity of food trade. The headquarters of the company is located at 73 Tatoiou Street & Char. Trikoupi 159, Kifissia, 14564. The telephone service line of the online store is 2102834780.

The use of the electronic services of mogadamcaviar.com by the visitor/user presupposes his unreserved agreement with the following terms of use. Therefore, the user must carefully read these terms before using the website's services. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store. mogadamcaviar.com reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems it necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store shop. The user is requested to check the content of the terms of use for possible changes. The continued use of mogadamcaviar.com even after any changes means the user's unreserved acceptance of these terms. Contracts through the online store are drawn up in the Greek language.

2. INTELLECTUAL PROPERTY RIGHTS AND TRADEMARKS
All the design of the website, the text, the graphics, the selection and its settings, are the intellectual property of "mogadamcaviar.com" and are protected according to the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or images bearing mogadamcaviar.com symbols are trademarks or registered trademarks and are used herein by permission of their respective owners.

3. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store (mogadamcaviar.com) and to place orders for the company's products, the disclosure of some of the customer's personal information will be requested. When placing the order, the full name, the shipping address of the products, the billing address of the order (if it is different from the shipping address), the invoicing information (if payment by invoice has been selected), the number of a contact telephone number, the electronic address (e-mail) and in cases where the payment is made by credit card, the number, the expiry date of the card and the three-digit security code.

Are my details disclosed to third parties?
This data is processed by the company in accordance with article 7A par. 1 (b) N. 2472/1997, for the purpose of implementing the order given by the customer and in no way will they be disclosed, made public or sold to third parties, unless the procedure defined by the legislation for the lifting of confidentiality is initiated (Law 2225/1994) or any obligations arising from the application of Directive 24/2006.
The credit card details are not stored in the company's storage media during the transaction, but are registered directly in a secure environment provided by the respective cooperating bank that clears credit and debit card transactions.

Why are you giving your personal information?
mogadamcaviar.com uses the information you provide during the online submission of the form in order to contact you regarding: (1) the delivery of the order to your location, (2) to identify the customer if this is deemed necessary, (3) for new products offered by mogadamcaviar.com (4) special offers and company news. You may opt out of receiving such communications by sending your request via e-mail to info@mogadamcaviar.com.

Your registration of your personal data means that you consent to this data being used by mogadamcaviar.com for the reasons mentioned above. mogadamcaviar.com provides its customers with the level of security stated herein. Under no other circumstances can mogadamcaviar.com and its online store (mogadamcaviar.com) share your personal information with third parties without your prior consent, unless this is required through legal means.

Cookies
What are cookies?
Cookies are small text files that are stored in the browser while browsing the Internet. Their basic function is the disclosure of browser data. Depending on their duration, cookies are either "temporary" (session cookies) or "persistent" cookies. "Temporary" cookies are automatically deleted when you close your browser. "Sticks" remain stored on the terminal equipment until their predetermined validity period is completed.

Our company uses certain cookies with the main purpose of making our website more functional and user-friendly.

What Kinds of Cookies Do We Use?
Our Company uses "temporary cookies" for the following purposes:

To automatically recognize you as a registered user after you log in or to browse secure subpages.
For your automatic identification when making purchases and which are necessary for the normal operation of the "electronic shopping cart" application
Furthermore, we use "persistent cookies" for the following purposes:
To improve the performance of our website.
To personalize your interface and personalize the way our website works.
To provide online content relevant to your choices and interests
For the "Remember Me" feature

What Kinds of Data are collected through the use of Cookies?
All the data we collect from the use of cookies through mogadamcaviar.com are processed and stored exclusively in the form of anonymous statistical data and do not bear any direct connection to your person. Also, our company does not sell or trade data collected in this way.
Through our cookies we collect and process the following types of data:

Data identifying the user's terminal equipment and internet protocol address.
Navigation data within the website.
Product/service preference information.

How Can You Disable the Use of Cookies?
In the event that you wish to activate or deactivate the use of cookies from your browser settings, depending on your browser, visit the following websites to learn about the necessary related actions

Internet Explorer http://support.microsoft.com/kb/278835
Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome http://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677

4. PRODUCTS – INFORMATION PROVIDED – AVAILABILITY – FEATURES – LIMITATION OF LIABILITY
mogadamcaviar.com is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of mogadamcaviar.com and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by mistake/mistake according to common experience and is entitled to correct them whenever it becomes aware of them.

mogadamcaviar.com in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer on the basis of the data kept about the availability or non-availability and undertakes, in the event of a change in these data, the obligation to promptly inform the customers of the non-availability when and in the event she bears no further responsibility. In no case is mogadamcaviar.com liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party due to a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information made available by him and/or by any unauthorized interference by third parties in products and/or services and/or information made available through him.

In the event that an amount is paid by the customer upon completion of the order from his side, but the company is unable to proceed with the sale due to lack of availability of the selected item, then the company is obliged to inform the customer immediately and return the amount paid to the bank account that he will indicate, in any banking institution in Greece to which the depositor is a beneficiary.

"Please note that our company cannot provide gift packaging for the products it sells."

5. ORDERING PRODUCTS

- CONSUMER PROTECTION
Every order through the mogadamcaviar.com online store constitutes a distance sales contract, which is governed by the legislative framework of Law 2251/1994 (as applicable), as well as the adaptation of Greek legislation to Directive 2011/83/EU of European Parliament and Council of 25 October 2011, on consumer rights, amending Directive 93/13/EEC of the Council and Directive 1999/44/EC of the European Parliament and of the Council.

The user has the right to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Civil Code (attainment of 18 years of age and non-observance of judicial assistance in concluding a sales contract). Orders can also be placed by legal representatives of legal entities.

6. ORDER THROUGH THE ELECTRONIC STORE

ORDER CONDITIONS
In order to place an order in the mogadamcaviar.com online store, it is necessary on the one hand to complete the special form with the necessary information to conclude the sales contract and on the other hand the customer's unreserved acceptance of the terms of the sales contract and the terms of use, in particular the collection and use of personal data, as detailed above.

On all pages of the mogadamcaviar.com online store and next to each product available for purchase, there is an "Add to Cart" sign. Choose the products you want and then press the "Shopping basket" button on the top right of your screen.

Ordering Process
The order is completed in 3 steps.
In the 1st step, you choose the shipping method of your order.

In the 2nd step you choose the payment method for your order.

In the 3rd step you confirm your order.

You are given the option to choose to pay with

1) Cash on delivery In this case, the customer will be charged with the transport charge indicated in the order process (VAT included).

2) Credit card. Charge your credit or debit card. The card is charged on the day the product shipping process begins. The mogadamcaviar.com online store has taken all necessary measures to secure your credit card transactions and all credit card holders are subject to validity checks. By choosing the specific payment method, you will be transferred to a secure transaction environment, where you will be asked for all your card details. It is important to provide a contact phone number and a valid email address. In case your credit card is not approved by your bank, the company reserves the right to cancel your order.

3) Deposit to a bank account (with the selection you will be shown the available accounts) Your order will be on hold until the bank confirms that the amount has been deposited. Usually the waiting time to receive a confirmation is up to 2 business hours. To facilitate the process, please send us a copy of the deposit along with your order number and name to info@mogadamcaviar.com. Alternatively, you can send us the date, bank, and reason for the deposit, along with the order number, your name and a phone number at the above email address. In case of non-deposit within 2 working days, your order will be cancelled.

In the event that there is a pending order in your order, we will contact you on the information you have provided us.

In the event that you do not receive a relevant e-mail confirming your order or our notification by telephone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. mogadamcaviar.com bears no responsibility in the event that you have entered your contact information incorrectly, as a result of which it is not possible to contact you.

ORDER CONFIRMATION / UPDATE
The consumer through the website is informed by the company before the completion of his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment, delivery, the validity period .
By sending the order form, the consumer receives an electronic copy of the order to the e-mail address he/she has indicated when registering his order, which includes a detailed description of the goods of the order and a unique code, with which he will be able to track the progress and evolution of his order (if he is a member).

For orders received from the store and not paid for, the purchase should be completed within a reasonable period of the first five calendar days.

After the indicated reservation time, the order is automatically canceled by the system.

Order Completion
Upon completion of your order, the following message appears (example):
YOUR ORDER IS COMPLETED
"Your order has been completed."

SHIPMENT OF PRODUCTS
Product deliveries are made only within the physical borders of Greece through the cooperating transport company (and its partners) or the cooperating courier company.

Shipping costs are calculated according to the postal code (ZIP) of the shipping area.

9. REFUNDS / CHANGES / CANCELLATIONS

Caviar is a perishable product with special maintenance and storage requirements. For this reason, it is not possible to return or exchange the product after it has been received.

Please inspect your order carefully upon delivery to ensure your satisfaction. In the event that a problem is detected upon receipt (eg defective packaging or wrong product), please contact us immediately so that a solution can be found.

Our aim is to offer you the best possible quality and service, respecting the highest standards of hygiene and safety.

10. ELECTRONIC RESOLUTION OF CONSUMER DISPUTES

According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process is foreseen throughout the European Union.

If the Customer has a problem with a purchase he made from the Online Store, he can use the website https://webgate.ec.europa.eu/odr/main for out-of-court settlement of the dispute, which is directly connected to the competent independent Authority "Advocate of the Consumer" (//www.synigoroskatanaloti.gr).

mogadamcaviar.com acknowledges in good faith the advisory nature of the Authority's decisions to be taken, but is not bound by the enforceability of these decisions. In any case of non-conciliatory resolution of the dispute, the courts of Athens are competent.